The service department at this particular location is usually very professional and reassuring. Alyse assisted me most recently and was thoughtful and thorough in helping.
Hyundai generally has been on my bad side since purchasing my first car in 2021. My negative experiences have typically always been with management. In October 2024, I had to trade in my previous vehicle (turns out, it was a lemon). The experience was difficult enough, but my salesperson Steven was patient and helped ease the sting of me letting go of my beloved first car. The manager at the time was so sale focused that it made me uncomfortable. He was the stereotypical car salesman personality in real life. Weaselly ya know. He talked so much attempting to seem honest and relatable, but he made the transaction more confusing. He insisted on a certain car for me as my trade option. I got the car, a 2024 Hyundai Tucson, pretty new. I started having sensor issues right away and there was an odor of stale cigarettes when the air was on. Once they sold me that car, they did not want to help me any further. I called about the issues and was told to wait and see or that I would have to pay for filter changes etc. moving forward, 6 months later, I took the car for scheduled maintenance and asked that they address the sensor issues specifically. Come to find out, the car was problematic when it was sold to me. This was an issue that did not have to be disclosed during sale, but the sensors were creating a dangerous driving experience that should’ve been considered. The day of my appointment, I was contacted by a manger who stated I was selected to get a new 2025 vehicle and they would pay off what I currently owe. I asked why and he said “maybe because you’ve been making your payments on time”. He knew that this was a sales tactic. I wasn’t special. I humored the offer since I would be at the dealer anyway and the sales people were all so sickeningly “sale’y” The manager that called me didn’t even take the time to work with me. He passed me to another sales person who couldn’t see, couldn’t use the computer and who insisted that he is a good honest salesperson, He had already sold 4 cars, Hyundai is good cars… All BS!
I did test drive a new Hyundai that I was interested in, but the lack of attention from the competent manager that lured me in caused me to walk away from the deal. They just kept saying how they would work with me to get me the best deal. It was all seething with dishonesty. I do not want to have to deal with Hyundai sales people if I can help it.
